SignalWire partners with various carriers to provide Voice and SMS/MMS trafficking services. Due to the complexities and legal requirements placed on SignalWire as a member of the telecommunications industry, we must ensure that all SignalWire customers and spaces are in compliance with our Terms of Service and Code of Conduct as well as our carrier peers' rules. Due to possible violations of our Terms of Service, we reserve the right to suspend a SignalWire space pending a review from our compliance technicians.
Please navigate to our Account Verification Request Form and submit your use case and justification to appeal account suspension. When received, our compliance team will review and approve/deny as required.
For any further inquiries on SignalWire's Terms of Service or our account suspending policy, feel free to reach out to our support team by creating a request. A support request can be created through the space by clicking on the Help button located on the top banner of the dashboard, and then by clicking on Support Portal within the drop-down menu. On the Support Portal page, click on Submit a request on the top banner of the page.