Billing

The SignalWire Dashboard

Access billing information and settings by clicking on the dropdown on the right side of the top toolbar.

Top toolbar in your SignalWire Space.

Auto top-up

Auto Top-Up is a billing feature that sets a minimum balance when you add a credit card on file. When your account balance reaches the minimum, your designated card will be automatically charged the amount you set, with $10 being the minimum. This is especially crucial for high volume traffic or traffic occurring during hours you're not monitoring the balance. If your balance were to hit 0, your services would stop working until you top up your account again. So auto top-up is important to ensure your services continue without interruption.

Auto top-up settings

For accounts adding their first payment method, mandatory Auto Top-up will be automatically enabled with a $10 minimum top up amount.

To change your Auto top-up settings:

1. Navigate to your SignalWire Space dashboard
2. Click on the Space dropdown available to the top-left of your space.
3. Click on the Usage and Billing option in the dropdown menu.

You should now find yourself on the Usage and Billing page, and your account status, statements, and payment history will be visible. Next,

4. Click on Low Balance Settings.

   For WHEN YOUR BALANCE DIPS BELOW:, provide the minimum amount you would like to keep in your account.

   If you want the Space administrators to get an email when the balance dips below the amount you chose, toggle Yes.

   You may also choose to send a webhook request when the low balance threshold is reached by toggling yes and entering the webhook URL.

5. Finally, click Save to save your new settings.

If you have a legacy account with an existing payment method and would like to enable Auto Top-up, use the Auto Top Up by Credit Card section to set the dollar amount that you want your card to be charged with and the payment method (from saved credit cards) that you would like to use.

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Card rejections

SignalWire uses a billing provider that has its own set of rules and systems for validating card transactions. Here are some commonly encountered reasons for rejection errors and the correct way to resolve them.

Rejection Reason	Steps to Resolve
You may be using a data anonymizing service like The Onion Router, VPN, or routing internet traffic through a proxy server.	Please disable your service or attempt to make the purchase from a computer or device that is not being anonymized.
Credit card information is not entered correctly (zip code may not match, billing address may not match, etc).	remove credit card from Space and re-enter.

If None of These Resolve the Card Rejection Error

Please contact the SignalWire support team by creating a ticket. A ticket can be created through the account by clicking on the ? Help icon in the top navigation of the Dashboard and clicking on Submit a New Support Request within the drop-down menu.

Trial mode

All new SignalWire accounts begin in Trial Mode, a restricted status to prevent abuse of services.

To remove Trial Mode, simply add a credit card to your account and fund it with at least $5 of credit.

Fund your account

Add a payment method and fund your account

Trial Mode limitations

There are a few classes of limitations we will list here for reference:

Activity

These activities are subject to the indicated restrictions during Trial Mode.

Activity	Limitation
Make and receive calls	Only to and from purchased and verified numbers
Send and receive messages	Only to and from purchased numbers
SIP endpoints	SIP endpoints can register, but you can't place outbound calls or receive traffic on a Domain App

Resources

These Resources are limited to the indicated maximum count during Trial Mode.

Resource	Limitation
Total phone numbers	2
Simultaneous queued calls	10
Simultaneous queued messages	10
Verified caller IDs	10

Other

• No international calling or SMS
• DIDs cannot be released for 30 days

FAQ

SignalWire accepts all major credit and debit cards through our processor. If your card is declined:

• Check with your issuer that your credit card is active and valid.
• Check that the billing address matches what is on file with your issuer.
• If you are using a VPN or corporate firewall, try clearing your cache or connecting through a different network, then remove the card and add it again.

For new accounts, Auto Top-Up will be enabled with a $10 minimum top-up amount when a credit card is added. If you plan to use your SignalWire account for production traffic, you should check your Top-up settings to ensure you do not run out of funds.