When a SignalWire space has reached the default limits placed on each account, SignalWire Support is able to increase them on a case-by-case basis per our customers' needs.
Please note that these limits apply to SignalWire Spaces out of Trial mode. For more information regarding trial mode limitations, please refer to our resource on Trial Mode
You can find the Default Limits for each SignalWire Space below:
- Projects Allowed: Unlimited
- Phone Numbers: 1000
- Verified IDs per Project: 1000
- Call Backlog: 10,000
- Message Backlog: 10,000
If you need more than 1000 phone numbers, the request must be approved by our team of Account Executives. Please be prepared to share information about your use case and the need for a large number of phone numbers in one project.
If approved, you MUST set up auto top up on your project to the total cost of the numbers monthly before the limit will be raised. This is to ensure your balance doesn't drop to 0 when the numbers are charged monthly which would result in suspended services.
Pricing for phone numbers can be found on the SignalWire pricing page.
Please navigate to the SignalWire Space Increase Request Form and submit the required form and necessary documentation to start the account verification process. When submitted, SignalWire’s Space Compliance team will review the submitted information and documents to approve or deny the request. They will then notify the submitting user of the results or request additional information to approve.