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Buying a Phone Number

On the left sidebar of of your Space, click the tab labeled Phone Numbers. This will take you to the phone numbers section of your Dashboard. Here, you can view purchased numbers, verified numbers, short codes, number groups, E911 numbers, and also submit porting requests.

A screenshot of the Phone Number page with the Purchased tab selected. A blue button enables purchasing new numbers. Other tabs allow viewing verified numbers, short codes, number groups, E911 numbers, and submitting porting requests.

Types of Phone Number

To purchase a new number, click the blue New button in the upper right hand corner. Three types of numbers are available for purchase:

  • Local long code numbers: Conventional 10-digit phone numbers with local area codes.
    • For example: (214) XXX-XXXX, (682) XXX-XXXX, (817) XXX-XXXX, and so on.
  • Toll-free numbers: 800 numbers.
  • Shortcode numbers: 5 or 6 digit numbers used for enterprise messaging.
A screenshot of the phone number purchasing page, with pricing for Local, Toll Free, and Shortcode numbers.

Local and toll-free numbers can be purchased and deployed virtually instantly. Select the type of number you'd like to purchase, and we can now move on to other distinguishing search factors.


Shortcodes require an application process. Select that option to begin that process with our Sales team.

If you're okay with any number, you can simply select Buy on the first one that catches your eye. However, in most cases, there are specific area codes or regions that you are looking for.

The search filter tools allow you to narrow down your search by including area code, region, or region & city. You can also tell the search to return all numbers that contain, start with, or end with a certain sequence of numbers, or even a word.

A screenshot of the local or toll free number purchasing screen. A menu on the left allows users to search for numbers by content, area code, region, and city.

Once you find the number you want, simply select Buy.

Phone Number Configuration

Congratulations, you purchased a phone number!

You'll now see the Edit page for the phone number. If you'd like, you can now configure its Voice, Fax, and Messaging settings as seen in the screenshot below.


Still deciding how to use the new number?

You can leave the settings unconfigured and hit Save to exit the Edit window and return to your Phone Numbers screen. You can always return to this screen and change your settings later.

A screenshot of the edit page for a newly purchased phone number.
The edit page for a newly purchased phone number.