<Queue> noun

<Dial> verb's <Queue> noun specifies what queue to dial.

Noun Attributes

Attribute
url optional	A specified URL for a document that runs on the caller's end before the call is connected. This allows the caller to inform the dialed number that the call will be connected to an agent or that the call may be monitored or recorded. See below for request parameters.
method optional	The method attribute specifies whether the request to action is a GET or a POST. Valid values are GET or POST. Default value is POST.

Request parameters for url

The url request contains the Standard Request Parameters as well as:

Parameter
QueueSid string	The unique identifier for the Queue.
CallSid string	The unique identifier for the dequeued call.
QueueTime string	The time, in seconds, spent waiting in a queue.
DequeingCallSid string	The unique identifier for the call dequeueing the caller.

Examples

Dialing a Queue

XML

<?xml version="1.0" encoding="UTF-8"?>
<Response>
    <Dial>
        <Queue url="https://example.com/about_to_connect.xml">support</Queue>
    </Dial>
</Response>

JavaScript

const { RestClient } = require("@signalwire/compatibility-api");
const response = new RestClient.LaML.VoiceResponse();

dial = response.dial();
dial.queue({ url: "https://example.com/about_to_connect.xml" }, "support");
console.log(response.toString());

PHP

<?php
  use SignalWire\LaML;
  $response = new LaML;

  $dial = $response->dial();
  $dial->queue('support', array( 'url' => 'https://example.com/about_to_connect.xml' ));
  echo $response;
?>

C#

using Twilio.TwiML;
using Twilio.TwiML.Voice;
using System;

class Example
{
    static void Main()
    {
        var response = new VoiceResponse();
        var dial = new Dial();
        dial.Queue("support", url: new Uri("https://example.com/about_to_connect.xml"));

        response.Append(dial);
        Console.WriteLine(response.ToString());;
    }
}

Python

from signalwire.voice_response import VoiceResponse, Dial, Queue

response = VoiceResponse()
dial = Dial()
dial.queue('support', url='https://example.com/about_to_connect.xml')
response.append(dial)

print(response)

Ruby

require 'signalwire/sdk'

response = Signalwire::Sdk::VoiceResponse.new do |response|
  response.dial do |dial|
    dial.queue('support', url: 'https://example.com/about_to_connect.xml')
  end
end

puts response.to_s

This is an example of a caller in the 'support' queue waiting to be dequeued.

Bridging Out of a Queue

XML

<?xml version="1.0" encoding="UTF-8"?>
<Response>
    <Say>You will now be connected to an agent.</Say>
</Response>

JavaScript

const { RestClient } = require("@signalwire/compatibility-api");
const response = new RestClient.LaML.VoiceResponse();

response.say("You will now be connected to an agent.");
console.log(response.toString());

PHP

<?php
  use SignalWire\LaML;
  $response = new LaML;

  $response->say('You will now be connected to an agent.');
  echo $response;
?>

C#

using Twilio.TwiML;
using System;


class Example
{
    static void Main()
    {
        var response = new VoiceResponse();
        response.Say("You will now be connected to an agent.");

        Console.WriteLine(response.ToString());;
    }
}

Python

from signalwire.voice_response import VoiceResponse, Say

response = VoiceResponse()
response.say('You will now be connected to an agent.')

print(response)

Ruby

require 'signalwire/sdk'

response = Signalwire::Sdk::VoiceResponse.new do |response|
  response.say(message: 'You will now be connected to an agent.')
end

puts response.to_s

Once a caller is first in line in the queue and ready to be bridged, they will be informed of the connection to an agent.