<VirtualAgent> noun

<Connect> verb's <VirtualAgent> noun permits connecting the call to a Dialogflow agent. To learn more about integrating SignalWire with Dialogflow, see Integrating with Dialogflow Agents.

For example, one can connect to Dialogflow with:

XML

<?xml version="1.0" encoding="UTF-8"?>
<Response>
  <Connect action="https://example.com/next-xml-instructions" >
    <VirtualAgent connectorName="my-agent" />
  </Connect>
</Response>

JavaScript

const { RestClient } = require("@signalwire/compatibility-api");

const response = new RestClient.LaML.VoiceResponse();
const connect = response.connect({
  action: "https://example.com/next-xml-instructions",
});
connect.virtualAgent({
  connectorName: "my-agent",
});

console.log(response.toString());

PHP

<?php
  use SignalWire\LaML;

  $response = new LaML;
  $connect = $response->connect(['action' => 'https://example.com/next-xml-instructions']);
  $connect->virtualagent(['connectorName' => 'my-agent']);

  echo $response;
?>

C#

using System;
using Twilio.TwiML;
using Twilio.TwiML.Voice;

class Example
{
    static void Main()
    {
        var response = new VoiceResponse();
        var connect = new Connect(action: new Uri("https://example.com/next-xml-instructions"));
        connect.VirtualAgent(connectorName: "my-agent");
        response.Append(connect);

        Console.WriteLine(response.ToString());
    }
}

Python

from signalwire.voice_response import Connect, VoiceResponse, VirtualAgent

response = VoiceResponse()
connect = Connect(action='https://example.com/next-xml-instructions')
connect.virtual_agent(
    connector_name='my-agent'
)
response.append(connect)

print(response)

Ruby

require 'signalwire/sdk'

response = Signalwire::Sdk::VoiceResponse.new do |response|
  response.connect(action: 'https://example.com/next-xml-instructions') do |connect|
    connect.virtual_agent(connector_name: 'my-agent')
  end
end

puts response.to_s

Noun Attributes

Attribute
connectorName	The Google Project ID of the agent to use. Find a list of IDs in the Dialogflow page in the UI.

After a Dialogflow conversation is completed, SignalWire can make a request to the <Connect> verb's action attribute. In addition to the Standard Request Parameters, the following are parameters passed back to your application when SignalWire makes the request.

Parameter
VirtualAgentErrorCode string	An error code, in case VirtualAgentStatus is "failed".
VirtualAgentError string	An error message, in case VirtualAgentStatus is "failed".
VirtualAgentProvider string	The provider of the VirtualAgent (e.g., Dialogflow)
VirtualAgentStatus string	E.g. failed or transfer
VirtualAgentProviderData string	A JSON object (serialized as a string) containing data about the Dialogflow interaction.