Voice FAQs
How many calls per second can I send?
You can send up to 1 CPS (Call Per Second) across your SignalWire Space.
Consult our Guide to Rate Limits for more information. Customers can also request additional increases to their Space limits.
Are calls queued as they go out?
Every Space has a default call backlog of 10k. SignalWire will send calls out at 1 call per second per phone number. If your backlog fills up past 10k, you will not be able to queue any more calls until it decreases. You can request an increase to this backlog here.
How do I enable higher throughput calling?
We do have offerings available for high throughput toll-free calling and high throughput SIP calling. Please reach out to sales@signalwire.com to get this process started.
Can you build an IVR (Interactive Voice Response) with SignalWire?
Yes, SignalWire has all the components to build a very powerful IVR! You could use the Compatibility API, Relay SDK, or even build a video/voice solution using our Javascript SDKs. Check out some working IVR demos built with SignalWire such as Dynamic IVR using JSON Menus, IVR with Voicemails Forwarded to Email, and Gathering Keypad Input.
Does SignalWire offer phone numbers to purchase?
Yes! You can purchase local long code, toll-free, and shortcode numbers from our carrier partners through the SignalWire platform. You can read about how to purchase numbers here.
What do I do if I can't find the specific area code or phone number that I need?
SignalWire is a communications platform, not a carrier. To make our customers' lives easier, we integrate with our carrier peers so that you can buy numbers directly through us from them. That being said, the availability of numbers is totally reliant on our carrier. If you cannot find the area code you need, please create a support ticket via the help link in your SignalWire Space and our team will do their best to get you the numbers you need. You can also port any number into SignalWire from another provider!
What is PSTN?
Public Switched Telephone Network (PSTN) is the network that carries your voice call when you call from a landline, cell phone, or DID (such as those SignalWire owns). This uses regular telephone infrastructure rather than SIP or other protocols.
What is SIP?
SIP (Session Initiation Protocol) refers to the process through which phone calls can take place over the internet (i.e. VOIP) instead of physical regular phone lines. This allows for greater worldwide reach, less physical requirements, and is more affordable/scalable for businesses.
How is SIP on SignalWire different from traditional SIP trunking?
A SIP trunk is just a container that holds multiple SIP lines. In a sense, it's just an abstract version of traditional trunks—bundles of wire connecting switches.
What is BYOC (Bring Your Own Carrier)?
BYOC allows you to use SignalWire's APIs, services, and programmability all while keeping your current SIP providers for outbound/inbound calling. If you are interested in BYOC, see our full guide to get started.
How many SIP channels can you have for each phone number?
You have unlimited inbound and 1CPS per phone number outbound. If you would like to send more than 1 SIP call per second per phone number, you can reach out to sales@signalwire.com to talk about raising your max throughput.
How many legs are in a SIP call?
The number of call legs is dependent on the call flow. A call is made up of multiple call legs where a call leg represents a relationship between two user agents. If you directly forward a call to a SIP endpoint, that is only two legs (inbound and outbound). If a call comes into SignalWire and is then forwarded to 4 SIP endpoints, that would be 5 legs.
Do you have Answering Machine Detection?
Yes, SignalWire will allow you to easily implement Answering Machine Detection (AMD) on your calls! AMD listens to the call to determine if the party that picked up is a real person or a voicemail machine. You can use this information to determine whether to leave a voicemail message or begin interacting with a real person. You can use AMD by enabling MachineDetection when creating a call using the Compatibility API or through detect_answering_machine using the Relay SDK. Check out an easy example here.
Do you have call recording capabilities?
Yes, call recording is possible through both the Compatibility API and the Relay SDK. Check out an easy example here.
Do you have transcription capabilities?
Yes - transcription is possible using by turning it on when creating a recording. You can also set a callback in order to do something with your transcriptions when they're received.
Do you have text-to-speech capabilities?
Yes - text to speech is simple with either the Relay Realtime SDK or Compatibility API.
What about speech-to-text capabilities?
Speech to text is available with the <gather> verb in our Compatibility API or you can collect speech and transcribe with Node.js using the Relay Realtime SDK.
Do you have call whisper?
Call Whisper involves playing a short message before the callee accepts the call and connects to the caller. At this time, the caller will still hear ringing. This allows for the callee to screen the call and choose to accept/reject or gather additional information before connecting with the caller. Check out how to use call whisper here.
How do I set Caller ID/CNAM?
The Caller Name (CNAM) is a feature that displays your Name or Company Name on the Caller ID display of the party you are calling. When it is set up, your Caller ID Name will display as text along with your Caller ID Number. The Caller ID is the actual phone number calling in, whereas the accompanying text that provides the identifying name for that number is called CNAM (a.k.a. “Caller Name”). Follow the steps here to get CNAM or caller ID set up.
Do you support ringless voicemail?
While it is possible to create ringless voicemail using SignalWire APIs, we do not provide support in creating this feature. Ringless voicemail is most commonly associated with spam to the carriers and therefore may not be able to be corrected if you run into problems.
Where are your nearest data hubs/centers?
We have an elastic swarm of servers all across the world and across different providers to ensure minimum latency and maximum uptime. If you are looking for more details or would like to request a node in a specific location, please reach out to sales@signalwire.com.
Is SignalWire PCI compliant?
Yes, SignalWire is PCI compliant. All applications built using SignalWire will also have to be built to maintain this compliance, for example: pausing/terminating any recording or transcription before accepting sensitive information.
Are there prohibited Voice use cases?
Yes, phishing and scam calls or calls to numbers that have been listed on a “Do Not Call” registry will be flagged as fraudulent. See our guide on Fraud or the SignalWire Cloud Agreement for more details.