Administrators Guide for SignalWire Work/Events

Getting started with an Administrator account

An Administrator holds the right to manage Global system settings, including user accounts, user groups, recordings to ClipEEze, and set room level settings.

1. Global Tab

This section covers the guidelines on how to configure room security, visibility, and its global impact on rooms and home screens. Administrators can set default settings for all the rooms from the ‘Global’ tab. However, individual rooms can modify them from room settings, with the Administrator having complete control to change them.

1.1 Security

This section covers security aspects of the rooms/participants to join events, like verification by visitor/guest user PIN, moderator PIN, and presence of moderators. The individual room can adjust their room settings, overriding global level predefined settings.

  • PIN- Administrators can set a unique PIN for guests or invited users to authenticate their room entry. Without entering the PIN, the user will not be able to enter the room. This security will be applicable for preconfigured rooms & auto-created rooms.

  • Moderator PIN- Administrators can set a PIN for the user to enter a specific room with Moderator’s permission from this tab. It can be set on all the pre-configured rooms or auto-created rooms.

  • Require Moderator- The administrator can manage the settings for participants to speak by ticking or unticking the "Require Moderator" box. If enabled, then other participants (visitor/guest) can not speak internally in the absence of a moderator. These settings can be applied for temporary as well as permanent rooms.

1.2 Options

This section covers room-level settings such as auto end, clipeeze, and other configurations.

  • Auto End- The system ends a conference call automatically when a single participant remains in a
    running conference. However, these settings can be overridden by the Rooms configuration.

  • Allow ClipEEze- It determines whether participants can play ClipEEze at the conference. However,
    these settings can be overridden by the Rooms configuration.

  • Warn before joining- The system will notify current participants when a new participant enters the room with a sound. However, these settings can be overridden by the Rooms configuration.

  • Disable Chat-The chat button and window will be hidden from all users, including Administrators.

  • One Way Chat- Moderator, can chat with multiple guest users individually. However, one guest user
    will not be able to chat or view the chat of another guest user.

  • Guests have Visitor Access to Auto Created Rooms- When this option is enabled, the guests will get
    access to the auto-created rooms.

  • Banner Display options- Administrators can select what details of the participant are to be displayed on the banner, such as name, email, or company name. User can select from the below 3 options:

        Show Nothing: Will only display the participant's names. 
        Email Address: Will display the participant's name and email address.
        Company Name: Will display the participant's name and company name. 
    

1.3 Advance Options

Default flags - Advanced Administrators can manage default flags/configurations of the system.

Contact your customer success representative if you have queries about using flags/tags.

Tags/ Flags/ HTML

Name

Description

Flag

silent-mute-unmute

The system will not notify users with a message "you are now muted/unmuted.”

Flag

silent-lock-unlock

The system will not buzz a message, "your conference is now locked."

Flag

vmute

The system will mute the video chat of all participants joining the room.

Flag

blind-mode

Participants will not be able to unmute/mute video, mute/unmute control restriction.

Flag

mute

All participants' audio will be auto-muted while joining the room.

Flag

hide-muted

The details of any particular participant will not be displayed to other users.

Flag

allow-screen-share=false

Participants will not be able to share his screen.

Flag

auto-screen-layout=false

While screen sharing, automatic full view of the screen will be disabled.

Flag

speaker-highlight=x

When any participant speaks during the call, a pink outline will get highlighted around its profile icon to identify who is speaking among x number of participants.

Flag

guest-one-way-chat

Moderators can chat and view the chat with all guest users. However neither a guest user will be able to chat with another guest user nor they can view the chat between moderator and guest user.

Flag

nobanner

Hides participant details from avatar.

Flag

nointro

No video will be played when any participant enters the room

Flag

silent-enter-exit

No sound notification will be played when people enter or exit other than the first and last person.

Flag

local-video-canvas-only

Hides floating local video box.

Flag

full-screen-video-play-native

For full-screen ClipEEze and full-screen video URL files, the conference will play it at full resolution.

Flag

silent-mode

Locks the mute button for non-moderators.

Flag

handraise-automute

When any participant raises their hand, they will get auto-mute as they are immune from audience volume, which other participants can manually unmute.

Flag

layouts-fades=false

No effects

  • Default File Playback Volume- Set the default playback volume for playing files in each room which
    can be adjusted by the participants later as required from the call room also.

1.4 Appearance

  • Header Logo- A custom image displayed at the top of the page.

  • Occupied Room Preview- An image used in the room navigator and home screen when the room is occupied. Image size - 1920x1080 px.

  • Video Foreground- An image that will completely cover the video. Image size - 1920x1080px.

IMPORTANT: This image must be transparent, or the view will be blocked.

  • Empty Room Preview- A default image is visible in the room navigator and on the home screen when the room is empty.

  • Single User Video Foreground- An image that will completely cover the video area when there is only one user in a room. Image Size - 1920x1080 px.

IMPORTANT: This image must be transparent, or the view will be blocked.

  • Banner Text Color- The text color will be used in the name banner anchored to the bottom of an individual’s video screen.

  • Banner Logo - An image that will be anchored to the bottom of the Participant's Image in the banner section. Image size: 1920px wide to display properly. Typical banner size is 1920x120 px.

  • Video Background- A background image or wallpaper for the room. This image is only viewed while you are inside the room. Image size: 1920x1080 px/ 16:9 aspect ratio.

  • Mute - This image will be displayed in place of the video feed when a user mutes their video.
    Image Size: 1920x1080.

  • Border Color - This selected color will be used in the border that is displayed around the participants' images.

  • Border width - The administrator can set a number that sets the number of pixels for the width of the border that displays around participants.

1.5 Home Screen

  • The Home Screen is a part of the dialer screen displayed by visiting the Home Page.
  • Always show the Room Dialer- If enabled by the Administrator, it will show the dialer to guest participants. In case of a disabled Room search, dial control will not be visible to guest users.
  • Lobby Header- The administrator can use this HTML editor to define any custom headers /text content for the home screen. Recommended Size is 1920X280px
  • Lobby Footer- The administrator can use this HTML editor to define any custom footers/text content for the home screen. Recommended Size is 1920X180px.
  • The manager and a moderator can transfer other users to rooms wherein others can’t.
  • Auto-Open Room Navigator - If it is checked, the Room Navigator will appear by default on call when the participant enters the room.

The Room Navigator displays a list of the rooms available on the system (preconfigured & auto-created) while participating in the recent conference.I It is in the hiding stage by default during the call. A participant can join other rooms and transfer all /selective users to other rooms available from the list; however, transfer activities depend on a user’s role.

1.6 SignalWire space

SignalWire can be integrated with SignalWire Space to allow Inbound calls and SMS messaging. With this integration, the SignalWire room will be reachable by inbound SMS or inbound calling. Inbound SMS to this number will deliver the messages to the SignalWire room’s chat window. Inbound calling to this number will patch in the user’s audio to the room.

To configure these settings, the user needs to add the following details:

  • SignalWire Project Id - Project ID listed on Dashboard on SignalWire Space
  • SignalWire API Token
  • SignalWire Space URL
  • Default SMS From Number

To complete the integration, scroll down to the Connector Status section. If Unconfigured, click
Connect Now! A new tab will open to the New FreeSWITCH Connection screen in your SignalWire Space.

Click on Connect. An Edit FreeSWITCH Connection window should appear. Once a green “Created Successfully” message in the upper right screen is seen, close the tab to return to the SignalWire Work screen. Allow 3-4 minutes for the syncing to complete. Refresh the browser window and verify that Connector Status now says REGED. SMS to the specified number to send a message to the chat window and use inbound calling to the specified number to patch in users via audio-only can now be used.

1.7 Permissions

  • Add Permissions- An Administrator can define permissions and change the role for the selected user/group. Members can change the permissions for other non-administrative users but can not change the permission for themselves. However, as a member, one can add new users and define their permissions from this tab.

  • Choose room role- The administrator can set these four roles of users as per permissions applicable on selective rooms.

  • Inviteables - Inviteables can join pre-configured rooms via the invite link but can’t join the auto-created rooms. And these users will act as Guest users in the room until the moderator right is assigned to them by the admin using Moderator Pin while joining the call.

  • Visitor- Visitors can join pre-configured rooms available at the home screen and via the invite link. Additionally, visitors can enter into the auto-created room from home screens and via the invite link.

  • Attendees- Attendees can join and create an ad-hoc room & pre-configured rooms and act as visitors for rooms by default.

  • Moderators- Moderators can join and create ad-hoc rooms & pre-configured rooms. He has the rights similar to the administrator but only for the pre-configured rooms created by him or where he is assigned the moderator role by the admin.

  • Managers- Managers can join and create ad-hoc & pre-configured rooms. In addition, he can manage all rooms available in the system with the same rights as the administrator.

  • Select User/Groups- Search/Add user groups and assign/change permissions for the rooms.

  • Show list of groups/users- Display a list of system groups/users with permissions granted for rooms.

  • Modify Permission - Update permissions by selecting groups/users for Administrator or guest and handle a bulk operation from this section.

  • The system will act like all participants will have access to the role of visitors, inevitable, guests, moderators, and managers properties (based on selected option)with the change in permissions of selected groups or individual users. The configuration will apply to auto-created & permanent rooms.

  • Remove Permission - Revoke permissions by changing the role for groups/users to use the room.

2. Users Tab

There are two types of roles for Registered users in this system 1) Member and 2) Administrator

Member user: Member users are those registered users who have a designated login id and password on their SignalWire instance and are able to be put into groups. Member users can be assigned Manager or Moderator roles at Global and Room Level and based on the Permissions assigned to them they can manage the configurations of the rooms assigned but they cannot manage the whole system’s configurations.

Administrator: This role can be assigned to any registered user at System level configurations. An Administrator holds the right to manage Global system settings, along with User accounts, User groups, Recordings, ClipEEze, and Room level settings.

  • Add New Users: To invite new users, the moderator or Administrator can create new users by adding the following details.

    • Name
    • Email id
    • Choose User role
      • Member- Can see users, groups and rooms only
      • Administrator- Can create rooms, users, and make changes on the system setting functions.
    • Company
    • Phone
  • List/Search Users - List of users with respective roles will be getting displayed in this section with
    email id and full name details. Other options available for each user will be:

  • Edit User Profile - Can edit the profile details of the selected users.

  • Resend Invitation - Join Signal Wire Invite will be sent again to the selected registered user in the email.

  • Delete User - This user will be deleted from the system.

  • Change Role - Change and update the role as a member or Administrator.

User Tags - Each user will have one of the following tags based on the Email Id used for the registration:

  • SAML Tag - Users who are registered with an Email ID that is being used in multiple applications i.e. ‘Single Sign On’ credentials will get the SAML Tag.

  • LOCAL Tag - The users who are not using Single sign on Email id and their password are saved in the local database of this system will have the Local Tag.

3. Groups Tab

There are two types of group roles available in the system 1) Member and 2) Maintainer.

Maintainers can add/remove users from created groups wherein members can not.

Groups are a way to sort users to customize access as per the needs of people. For example, it allows users to hide rooms, grant permissions, and grant User Types for a specific group of users.

Create New Groups

  • Click the Add new group button on the screen
  • Define the name of the group (Maximum 50 characters allowed to define the name)
  • Select and add participants for the group
  • Define their roles
  • Add/remove a user(s) from the group
  • Change the roles for the group
  • View List of groups
  • Delete the groups
  • Users can change their role as a member/maintainer of the group.

Members have simple registered user access for the group and can not add/remove users. However, the maintainer can add/remove users from the group and delete the group for which he has a maintainer role.

4. Rooms Tab

Rooms configuration allows the Administrator to create pre-configured rooms with custom functions. Room configuration inherits defaults from the ‘Global’ tab and enables you to provide room-specific settings on top of the global settings. Options available on this screen will be the following:

  • Create New Room
  • Define Room Name (Maximum 50 characters allowed to define the name)
  • Description
  • View list of created rooms
  • Copy invite link to join the room
  • Search and delete rooms
  • Edit rooms

These settings will apply for each room as per the value of attributes. Each created room can be configured with the following options:

4.1 Basic information

  • Room Name - The Administrator can define a room name displayed from the home page and room navigator.

  • Room Description- The administrator can set a description of the room displayed from the home screen below each individual room.

  • Transfer To - This configuration helps the Administrator to redirect all the participants joining the room to another room. This room can be any permanent room created already or an auto-created room as per the room name defined here.

4.2 Room Visibility

It determines whether the room is displayed on the home screen even when it is empty.

  • Pinned to the top - It will prioritize a larger preview of the room at the top of the Home Screen page.

  • Normal- It will display at a random position on the home screen.

  • Hidden- Room will not appear on the home screen for other users.

  • Hidden Unless Occupied- Room will be hidden, once it contains participants it will be shown to other users for joining.

Preview position on home screen/Room Navigator- Position where a room appears on the Home Screen and the Room Navigator.

4.3 Room Security

  • PIN - Previously set up PIN will be applicable for all rooms globally. The user needs to enter a PIN to join the room. If the Administrator wishes to set a different PIN here, he can define new digits here for a selected room and apply them to the room.

  • Moderator PIN - Administrator can set a new PIN for a particular room here in room settings. However, the globally set PIN will be applicable if the Administrator has not modified this setting. Users can enter the valid moderator PIN to join the room as a moderator user.

  • Require Moderator - Administrator can override this at room level; if not checked here for selected room system will allow guest /visitor to talk to each other before moderator joins the call.

4.4 Meeting Options

This section demonstrates the settings for room joining with auto end, clipeeze, and other configurations.

  • Auto End- The system ends a conference when only a single participant remains in a room..

  • Allow ClipEEze- It determines whether guests/participants can play ClipEEze into the room.

  • Warn before joining- The system plays an entry announcement to current participants when a new participant enters the room.

4.5 Customizing your Themes

  • Autoplay URL- Administrator can set a video (URL to MP4 or YouTube) to play automatically when the conference starts.

  • Default Layout- The administrator can set the default video layout from the dropdown menu.

By clicking on the drop-down menu for Layout, all possible layouts will be available. And selected layout will be applicable for the room during the call by default. However, the moderator can switch between other layouts given in the dropdown menu.

  • Grid- The screen space is divided equally to fit all participants. No special role required to move to this grid layout.

  • Grid Social- All participant’s videos are of fixed size visible in the canvas. Videos of participants will be of the same size, so it will be helpful to view a large audience on-screen with fixed square box views.

  • Highlight 1 Speaker- It will highlight the main speaker in the conference with layout roles like music source, guest 1, SP1 SP2, video clips, and full screen. One speaker will be highlighted as per requirement, and another audience video will be fitted into the remaining screen with equal size optimizations.

  • Highlight 2 Speaker- It will highlight 2 participants’ videos with role guest 1 and guest 2 assigned for main speakers The user can assign 2 special guest roles from the participant list which will be visible at the bottom of the screen in a square fixed size. Roles can be set from none, video screen, full screen, sp1 sp2, and guest 1, 2 as per requirement. Only the main speaker and special guest will be visible on the screen.

  • Highlight 2 Speaker Vertical- It will highlight two special guests vertically to fit the canvas size one at the top and bottom. Moderator needs to assign guest 1 and guest 2 roles from the participants’ list.

  • Highlight 2 Speaker Audience- It will highlight 2 special guests on-screen with the audience at the bottom to fit the rest of the room size. Here the moderator needs to assign the leading speaker role as guest 1 and guest 2.

  • Highlight 2 Speaker Audience Top- It will highlight 2 Special guests on-screen at the bottom part and display the audience at the top to fit the rest of the room size. Here the moderator needs to assign the main speaker role as guest 1 and guest 2 and the rest as special guests. So all these role users will be visible at the bottom. Special guest at left corner and audience to fit the top of the canvas.

  • Highlight 2 Speaker (Cropped)- It will highlight the speaker with a cropped view to fit the other audience on the canvas screen.

  • Highlight 2 Speaker Square Audience- It will display the main 2 speakers to a bigger view and audience video on fixed size to cover the maximum number of participants fit in the canvas.

  • Highlight 3 Speaker- It will display the main three speakers as a guest 1 guest 2 guest 3, they all will lead the call and hide the audience view.

  • Highlight 3 Speaker Audience- It will highlight 3 special guests on-screen with the audience at the bottom to fit the rest of the room size. Here the moderator needs to assign the main speaker role as guest 1 and guest 2 and guest 3. So one speaker will highlight on top and two speakers at the bottom with the same box size view.

  • Highlight 3 Speaker Vertical- It will highlight three special guests vertically to fit the canvas size one at top and bottom to cover the max size of the screen divided among three speakers. Moderator needs to assign guest 1 and guest 2 and guest 3 roles from the participants’ list.

  • Highlight 3 Speaker Square Audience- It will display the main three speakers to a bigger view in the top part and divide the screen in half for audience video on fixed size to cover the maximum number of participants fit in the canvas.

  • Highlight 4 Speaker- It will display the main four speakers as guest 1, guest 2, guest 3, guest 4, and they all will lead the call and hide the audience view. The screen will be divided equally among four-speaker views of the same size as the square box.

  • Highlight 4 Speaker + Host- It will display the main four speakers as guest 1, guest 2, guest 3, guest 4, and they all will lead the call and hide the audience view. The screen will be divided equally among four-speaker views of the same size as the square box. And a left-hand side view of a host with ¼ size of the canvas. No audience will be visible on the canvas. Moderator needs to choose from layout role 1 host and 4 guest role users to use this layout.

  • Karaoke (Second Source) Audience- It will display the main performer with the source screen on the canvas. The role can be - focus 1, performer, none, and music source. Moderator needs to select the main performer and music source with focused 1 view of the guest where focus 1 role can be of a speaker introducing the performer. The performer will perform over the live stage, and his music source can be the next role. So 3 of them will get highlighted on the screen with this layout. And at the bottom screen, all audiences will be equally divided with no role.

  • Karaoke Audience- It will display the main performer with an audience in the rest of the screen to fit the canvas’s size where performer guests will have performer roles and anchors have special guest 1 and sp2 roles. So, sp1 and sp2 will be highlighted in corners among the rest of the audience.

  • Round Table- Moderator needs to select 8 participants and give them guest roles 1 to 8 with the main center focus role to the 9th participant in the call. So the screen will be divided into nine boxes, and one main speaker will be visible in the center of the screen.

  • Screen Share - Moderator will select the following role from layout roles. The chosen role will be reflected on the screen with a shared screen in the middle/center screen. 4 speakers will be highlighted big or small at the left and right corners.

    1. None
    2. Shared screen
    3. Top right
    4. Top left
    5. Bot right
    6. Bot left
    7. Big top right
    8. Big top left
    9. Big bot right
    10. Big bot left
    11. Video clips
    12. Fullscreen
  • Screen Share (Split horizontal)- Shared screen and the presenter will be visible in canvas with one by default and screen role. The presenter will have one guest role. So the shared screen will be utilized max, and the speaker can be highlighted during the call.

  • Stage Audience - Screen will be visible with the main speaker highlighted in the center screen with a special guest’s side beside the presenter, and the audience will be visible in the rest of the screen.

  • Stage Audience Top - It will display video in large at the top of the screen, and the audience will be fitted in the rest of the screen covering the main screen so the maximum audience.

  • Stage X 2 Audience- It will display the main speaker with a top and bottom of the screen with a larger view surrounded with the audience (left and right side) on the screen, so there will be 2 screen stages that will be highlighted during the call.

  • Stage X 3 Audience- It will display the main speaker with a larger view and 3rd speaker with a source surrounded with the audience on the screen, so there will be three screen stages that will be highlighted during the call.

  • Watch Party- It will display video in large in the center of the screen, and the audience will be fitted in the ¾ of the screen covering the main screen so the maximum audience can be covered, and a center screen will be highlighted with video content. Therefore, the moderator needs to select the main content participant as visible in the center from the layout role.

  • Watch Party (large)- It will display video zoomed in the center of the screen, and the audience will be fitted in the rest of the screen covering the main screen so the maximum audience can be covered, and a center screen will be highlighted with video content. Here moderators can assign special guest roles that will be visible in a left corner among the audience. In addition, moderators can select big screen participants who will have a max view on the center screen.

  • Custom Buttons- The administrator can set custom buttons to appear on the home screen.

The format to create a button is - Button name: URL
e.g. About us : https://signalwire.com/company/about-us

One can define multiple buttons by separating entries on new lines.

  • Default Flags — Allow the settings of default flags/configurations of the system. Advanced Administrators Only, contact your customer success representative if you have questions".

FLAGS

Flag

Name

Description

Flag

silent-mute-unmute

The system will not give the message "you are now muted/unmuted.”

Flag

silent-lock-unlock

The system will not play the "your conference is now locked"

Flag

vmute

The system by default will mute all users video while entering into the room.

Flag

mute

All participant audio will be auto-muted when joining the room.

Flag

hide-muted

The participant with hide video status will not be shown on the screen.

Flag

allow-screen-share=false

Guest can’t share the screen during the call if this flag is true

Flag

auto-screen-layout=false

When someone screen shares it will not automatically go full screen. Use when you want layout control of where the screen share appears

Flag

speaker-highlight=x

When any participant speaks during the call, a pink outline will get highlighted around its profile icon to identify who is speaking among x number of participants.

Flag

guest-one-way-chat

Moderators can chat and view the chat with all guest users. However neither a guest user will be able to chat with another guest user nor they can view the chat between moderator and guest user.

Flag

nobanner

Hides participant details from avtar.

Flag

nointro

No video playing when participants enters the room.

Flag

silent-enter-exit

No sound notification will be played when people enter or exit other than the first and last person.

Flag

local-video-canvas-only

Hides floating local video box

Flag

full-screen-video-play-native

For full screen clipeeze and full screen video url files, the conference will play it full resolution.

Flag

silent-mode

Locks mute for non-moderators users.

Flag

handraise-automute

When any participant raises their hand, they will get auto-mute as they are immune from audience volume, which other participants can manually unmute.

Flag

layouts-fades=false

No Effects

TAGS

Tags

Names

Description

Tag

{cache=true}

When the video is played that file will get downloaded to local server. If the server restarts, it will download again.

Tag

{cache=true,abs_cache_control=-1}

When using Drop Box if you need to force a refresh of the video use this one time, then use the {cache=true,abs_cache_control=-1} Tag above

Tag

{cache=true,refresh=true}

When using Drop Box to prevent the delay in loading the video.

Tag

{full-screen=true}

Will play file full screen automatically and go back to the default layout after. *DON'T USE IN AUTOPLAY URL'S

Tag

{vol=-x}

Adjust the volume bar in media configuration but no effect on volume. Need to get exact usage.

Tag

{video=false}

Only audio will be played from the mp4/or any video file as configured in room settings or media control, no video will be displayed on the screen, only audio play.

Tag

{reservation_id=role}

Used when playing a url that is not mentioned in a particular layout role (replace "role" with the name of the role the layout wants, ex. left/right/screen/etc)

Tag

{scale=x}

When playing pdf slideshow, X is the quality. X=1-5 where 1 is 72 dpi, 2= 144dpi

Tag

{loops=inf}

Play a video URL in a loop during the call as per loop define as a value of inf.

4.6 Appearance

  • Video Background- The administrator can select an image that will apply as a video background image of a room. Users can select/add multiple images URL, and they will be applicable in random order.

  • Occupied Room Preview- It's a room preview image used in the room navigator and on the home screen when the room is occupied. Users can select/add multiple images URL, and they will be applicable in random order.

  • Video Foreground- Administrator can select an image(s) visible during a call as a video image. Users can select/add multiple images URL, and they will be applicable in random order.

  • Empty Room Preview- It's the default image shown in the room navigator and on the home screen when the room is empty. An Administrator can select/save multiple images URL, and they will be applicable in random order.

  • Single User Video Foreground- A selected image will be displayed when there is only one participant in the room. Users can select/save multiple images URL, and they will be applicable in random order.

  • Banner Text Color- Chosen color will apply in the banner, anchored to the bottom of the screen. Participant names and emails will display in the selected color during the call.

  • Banner Logo- A selected image will display in the participant banner image and the participant details on the room.

  • Mute- It is an image, which will be displayed in place of the video feed when a user mutes the video.

  • Border Color- Chosen color will be applied to participants’ icon as a highlighting border.

  • Border Width- The administrator can set the number of pixels for the width of the border that displays around participants.

5. Permissions

  • Add Permissions- This permission will be applicable at room level for all users. Users can have multiple roles in different rooms.

  • It includes permissions by selecting a user/group from the search bar and defining permissions for different users.

  • Choose Room Role- The administrator can set these four roles of users as per permissions applicable on selective rooms.

    1. Moderators- Moderators can join and create ad-hoc rooms and manage pre-configured rooms. (Can manage only own created pre-configured rooms). Moderators can serve full rights at room level (inherited to moderator globally or at room level).

    2. Managers- Managers can join and create ad-hoc & pre-configured rooms and all rooms available in the system. So at room level, the user will always be the manager and will inherit the permissions to manage rooms globally. So in the call, he can have all access to manage & control room activities and participants.

    3. Inviteable- Inviteable can join pre-configured rooms via the invite link but can’t join the auto-created rooms.

    4. Visitor- Visitor has the role of guest at room level to join the room and invite others for auto-created & pre-configured rooms.

  • Select User/Groups- Administrator can Search/Add users, groups and assign/change permissions for the rooms.

  • Show list of groups/users- Administrator can view a list of system groups/users with permissions granted for rooms.

  • Modify Permission- Administrator can update permissions by selecting groups/users to use rooms from all available types of role permissions.

  • Remove Permission- The administrator can revoke permissions by changing the role for groups/users to use the room.

  • Administrators can view global-level inherited permissions and set room-level permissions.

6. Recordings

Users having Administrator or Moderator rights can record the conference and then download it in mp4 format from the recordings module.

Administrators/ Moderators can view the list of recordings of the rooms that they have access to and they can download or delete the recording by the following process:

  • Click on Recordings.
  • A list of rooms having the calls recorded will be displayed.
  • Search for the room name and select the required room.
  • A list of recordings present in the room will be displayed along with the 'Download' and 'Delete' options.
  • A user can click on the download option to download the MP4 recording file.
  • A user can delete the recording if they have admin/ moderator access.

7. Clipeeze

To make the conversation more interesting, Signalwire provides a feature called 'ClipEEze'. ClipEEze is short video files that can be selected and played during the conference at various events like to applaud someone or appreciate something, for some fun events, mainly to reinforce corporate culture.

Examples of times to use ClipEEze:

  • Welcoming everyone to a meeting
  • Expression of a good idea
  • Applause during a statement of recognition
  • To lighten up an otherwise dark moment
  • To pull back up to a higher level discussion
  • Saying "Goodbye" to end the meeting

Administrators can add a new clipEEze from the admin panel and other users can only play the clipEEze from the list available as added by the administrator.

How to add New Clipeeze:

  • Select the 'ClipEEze' menu option.
  • Click on the 'Add Clipeeze' option.
  • Type a name in the Title field. Users will search for the ClipEEze using this text.
  • Select an MP4 video file for upload.
  • Click on the 'Upload' button and a new ClipEEze will be uploaded.

How to Delete any Clipeeze:

  • Select the 'ClipEEze' menu option.
  • A list of ClipEEze present in the system will be displayed.
  • A 'Delete' option on the right side of the listing will be displayed.
  • User can click on the Delete option and that clip will be deleted from the list.

Did this page help you?