Transferring DIDs

Transferring DIDs to a Different Project in Your SignalWire Space

Transferring phone numbers between SignalWire projects is quick and easy to do from your SignalWire Space. Please follow the steps below to transfer a DID between projects:

  1. Sign into your SignalWire space
  2. Click the 3 lines at the top left of the page
  3. Click Phone Numbers
  4. Click the number to be transferred under the "Purchased" Tab
  5. Click Transfer Number
  6. Re-Enter the number to confirm in the top field
  7. Select the project it should be transferred to
  8. Click Transfer number

Once the number has been transferred to another project, the phone number will appear in the list of phone numbers of the transferred-to project. The existing logs on the transferred-from project will still be available, but any new calls or messages will no longer work.

Transferring DIDs to Another SignalWire Space

The SignalWire Support Team can assist with transferring a phone number from one space to another. To help the support team complete this request, please provide the following information through a support ticket.

  • Phone Number to Transfer:
  • Current SignalWire Space ID:
  • Current Project ID:
  • New Space Administrators Name/Email:
  • New SignalWire Space ID:
  • New Project ID:

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Confirmation from BOTH owners

Both the losing and the gaining account need to confirm that a number is approved to be transferred to a new space for it to be accepted by the Support team. If you own both spaces, please reach out from both accounts to Support to confirm the transfer. If you are transferring to/from a space not owned by you, you must have the other space owner confirm the transfer as well.

Creating a support ticket can be done through the SignalWire Dashboard by using the question mark icon next to Help, clicking on My Tickets, and clicking on the Create a Ticket button.


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